Formalne zgłoszenie reklamacji w języku angielskim
Dodane: 25.10.2023 o 15:03
Dear Sir/Madam, I am writing to formally lodge a complaint regarding a recent purchase I made from your company. I sincerely hope that you will take the time to thoroughly investigate this matter and provide a satisfactory resolution. On [date of purchase], I bought [product/service name] from your establishment [store/location]. However, I regret to inform you that I have encountered several issues with the product/service, which have significantly affected my overall satisfaction. First and foremost, [describe the main problem]. This issue has greatly hindered my ability to fully enjoy the product/service, and its proper functioning is of utmost importance to me. Furthermore, I have also noticed [mention any additional problems or concerns] which further contribute to my disappointment. I would like to stress that my expectations as a customer were not met, and I believe this situation requires urgent attention to maintain your company's reputation for providing high-quality products and services. As a result, I kindly request that you take the necessary steps to rectify this matter promptly. In light of the circumstances, I would appreciate a replacement [or refund] for the faulty product/service. Additionally, I would like to receive a formal response within [reasonable time frame] addressing the actions that will be taken to resolve this issue. I have enclosed copies of the purchase receipt, as well as any other supporting documents to aid in the investigation of my complaint. If necessary, I am available for further discussion concerning this matter. Please do not hesitate to contact me by email or phone, whichever is more convenient for you. I expect your prompt attention to this matter and a swift resolution. I trust that you will handle this complaint with the utmost professionalism and provide a satisfactory outcome for both parties. Thank you for your attention to this matter. I look forward to your prompt response. Yours faithfully, [Your Name]
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